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Why use social media for engaged customer service?
What’s it all about? All this social media marketing? All this chatter about humanizing and engagement? Why bother using social media for customer service? I wanted to share an experience I had last...
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Klout and Kred – Social Influence Comparison
Social influence measurement has been a hot topic again recently. One of the most articulate discussions comes from Tom Webster (BrandSavant) where he articulates (as a previous professor of rhetoric)...
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Best WordPress Plugins for Business
I’m breaking a rule, because I am a wild and crazy rebel. This month’s “Tool Tuesday” is going out on Friday. WHOOP. Do I know how to party or what? I just couldn’t help myself. Last night’s Blogging...
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